Privacy Policy
How MILLO collects, uses and protects your data and your dog's data.
Last updated: October 24, 2026
1. Who we are
MILLO is a dog training and health care app operated by Eagle Fire Digital ("we"), the controller of the data processed in the app and on this site. Contact: petsbrsuporte@gmail.com.
🗑️ How to delete your account and data
Profile → Delete account. Deletion is immediate and removes your account, dog data, photos and history.
Email petsbrsuporte@gmail.com from or mentioning your account email address. Deletion is completed within 30 days.
Account, profile, dog data and photos, training path, messages and history. Transaction records may be retained for the period required by law.
2. Data we collect
- Account data: email and name (or your Sign in with Apple or Google details).
- Your dogs' data: name, breed, age, weight, routine and behavior from onboarding and app use (up to 4 dogs).
- Photos you upload: images of stool, urine, vomit and food labels, sent voluntarily for AI analysis.
- Usage records: training progress, achievements, quizzes, diploma, walks, reminders and chat messages.
- Identifiers and app usage: your account ID and a device identifier; screens and actions in the app (sign-up steps, subscription screens viewed, purchases started or completed); which link or campaign the install came from; on iPhone, the advertising identifier (IDFA), only if you allow tracking; on Android, Google's advertising ID, unless you have deleted it.
- Technical data: device model, OS version, language and crash reports.
- Subscriptions: processed by the App Store and Google Play. We receive your purchase history (plan, dates and status) to unlock your access. We never see your card details.
3. How we use the data
- Build and adapt your dog's personalized training path;
- Generate photo analyses, health assessments and AI chat answers;
- Send the reminders you set up (vaccines, medication, routine);
- Unlock and confirm your subscription;
- Understand how the app is used and which campaigns installs came from, to improve the app and our marketing;
- Maintain, protect and improve the app and fix bugs;
- Provide support and comply with legal obligations.
4. Sharing
We do not sell your data. We share only what is necessary with the providers listed in section 5, who act on our behalf under contract, and with authorities when legally required. Photos are processed solely to return the result to you.
5. Providers
- Supabase: your account and app data. The database is located in São Paulo (Brazil).
- RevenueCat: subscription management and confirmation. Receives your account ID and purchase history.
- Superwall: subscription screens. Receives your account ID and, after sign-up, your name, email, sign-up date and referral code.
- PostHog: app usage analytics, linked to your account ID. It does not receive your email, name or dog data. No screen recording, and IP addresses are discarded.
- AppsFlyer: identifies which link or campaign an install came from. On iPhone, it uses the IDFA only with your tracking permission; on Android, it uses the advertising ID. Receives your account ID.
- AI providers: Google (Gemini) and OpenAI (GPT-4o mini), accessed through OpenRouter. They receive only the message, photo or dog data needed for the answer, without your name, email or account ID.
- Telegram: internal team notifications about sales and sign-ups. Receives your name and email.
- Apple and Google: app stores, subscription processing and sign-in.
6. Analytics and attribution
We use PostHog to understand how the app is used (for example, at which sign-up step people drop off) and AppsFlyer to know which link or campaign each install came from. We do not use this data to show ads inside the app.
You can refuse tracking at any time: on iPhone, in Settings → Privacy & Security → Tracking; on Android, in Settings → Google → Ads (delete or reset your advertising ID). You can also object to usage analytics by emailing petsbrsuporte@gmail.com.
7. International transfers
Your account and app data are stored in Brazil. RevenueCat, Superwall, PostHog, AppsFlyer, OpenRouter, the AI providers and Telegram process data outside Brazil, mainly on servers in the United States. These transfers follow article 33 of Brazil's data protection law (LGPD), with providers that adopt appropriate contractual and security safeguards.
8. Legal bases
- Performance of a contract: your account, app features, AI analyses, reminders and subscription;
- Consent: use of the iPhone advertising identifier (IDFA), through your tracking permission;
- Legitimate interest: app usage analytics and install attribution, with the right to object;
- Legal obligation: transaction records.
9. Your rights
You may request confirmation of processing, access, correction, portability, information about sharing, withdrawal of consent and deletion of your data at any time. Email petsbrsuporte@gmail.com.
10. Security
We use encryption in transit, restricted access control and security best practices. No system is infallible, but we treat incidents seriously and notify as required by law.
11. Retention
We keep your data while your account exists. When you delete your account, data is removed — except transaction records and anything the law requires us to keep.
12. Children
MILLO is not intended for children under 13. Accounts identified as belonging to children without parental consent will be deleted.
13. Changes
We may update this policy to reflect app improvements or legal changes. The last update date appears at the top.
14. Contact
Privacy questions: petsbrsuporte@gmail.com.